We're building the next generation of our O&M platform — and we need your real-world input.
FranklinWH Product Team · June 2026
Let's talk about how you use FleetView today — what works, what doesn't, and where you spend the most time.
Difficult to search or filter devices by status, type, or location
Alarm codes are too technical — unclear what action to take
When something breaks, there's no built-in guidance on how to fix it
Can't easily export the data or reports you need
Hard to manage team access when people join or leave
Pages take too long to load, especially with many devices
Here are the key capabilities we're building. We'd love to hear which ones matter most to you — and why.
Enter a device SN → System automatically reads fault codes, historical data & config → Returns a plain-language diagnosis with step-by-step fix
• Fault type in plain English
• Severity level
• Troubleshooting steps
• Evidence & data references
• One-click repair (when possible)
Execute common fixes directly from the platform — reboot, parameter reset, mode adjustment — without a truck roll
• Permission-gated actions
• Confirmation before execution
• Full audit trail
• Rollback capability
Alerts described in words you understand, not hex codes
Every alert comes with a troubleshooting guide attached
Email, SMS, push, in-platform, or weekly digest — your choice
Filter by status, firmware, location, custom tags — find any device instantly
Fleet performance visualization, auto-generated monthly reports, easy export
Clear role-based access, easy team management, cross-platform unified identity
Submit and track support tickets directly within FleetView
We can't build everything at once. If you could only pick 3 features to ship first — which would they be?
| 🧠 AI Smart Diagnosis | Enter SN → auto diagnosis & fix steps |
| 🎯 One-Click Remote Fix | Execute repairs without a site visit |
| 📢 Smart Alerts | Plain-language alerts + troubleshooting guide |
| 🔎 Advanced Search & Filtering | Find devices by any criteria |
| 📈 Data Dashboard & Reports | Fleet performance & auto reports |
| 🔐 Improved Permissions | Role-based access & team management |
| 🎫 Ticket System Integration | Submit & track tickets in-platform |
| 📧 Proactive Email Notifications | Weekly summaries & critical alerts |
Anything else on your mind? Features you wish existed? Other platforms you've liked?
Jeans Huang · Product Manager · FranklinWH